Refund policy

We want you to shop with confidence at The Cherry Club. This policy explains when and how returns, exchanges, refunds and cancellations are handled.

30-DAY RETURN WINDOW

You may request a return within 30 days of the purchase date. To be eligible, the item must be unused, unworn and in its original condition, with all original tags attached. Proof of purchase is required.

HOW TO REGISTER A RETURN

To register a return, please email us at support@thecherry-club.com. Include your order number and the item(s) you would like to return.

Our customer service team will review your request and provide the return instructions and the correct return address. Please do not send any items back before contacting us and receiving approval, as unauthorised returns may not be accepted.

RETURN SHIPPING COSTS

Return shipping costs are the customer's responsibility unless the product is faulty, damaged or incorrect. We recommend using a tracked shipping service, as The Cherry Club cannot be responsible for return parcels lost in transit.

We aim to respond to return requests within 2–3 business days.

FULL-PRICED ITEMS

Eligible full-priced items can be returned for a refund or exchanged free of charge once the returned product has been received and inspected. Original shipping costs are not refundable unless required by law or the return is due to our error.

FINAL-SALE ITEMS

Items marked “final sale” cannot be returned or exchanged unless they arrive damaged, faulty or incorrect, or unless applicable consumer law requires otherwise.

DAMAGED, INCORRECT OR LOST ORDERS

If an item arrives damaged or incorrect, contact us within 48 hours of delivery and include your order number and clear photographs. We will assess the issue and, when approved, arrange an appropriate replacement or refund. In many cases, returning the faulty or incorrect item will not be required.

If tracking indicates a delivery problem or the parcel appears lost, contact us so we can investigate with the carrier.

RETURNS WE CANNOT ACCEPT

We cannot accept items that have been worn, used, washed, damaged after delivery, altered, or returned without original tags. Items outside the 30-day return period, unauthorised returns and items excluded for hygiene or safety reasons may also be refused. Change-of-mind requests must meet every eligibility condition in this policy.

REFUNDS

Once we receive your return, we will inspect the item(s) and notify you of the outcome by email. Eligible returns are inspected and approved refunds are issued to the original payment method within 7 business days of receiving the returned item(s). Business days are Monday through Friday, excluding public holidays. Your bank or payment provider may need additional time after we issue the refund before the credit appears in your account.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 15 minutes after placing the order. After that time, the order may already be in processing and cannot be guaranteed to be cancelled. If cancellation is no longer possible, the standard return procedure applies after delivery.

CONTACT

For return, refund or cancellation questions, email us at support@thecherry-club.com and include your order number.