Shipping policy

At The Cherry Club, we aim to make delivery clear and dependable. Please read the information below before placing your order.

ORDER PROCESSING

Orders are processed within 1–3 business days, Monday through Friday. Orders are not processed on weekends or public holidays. Processing may take longer during holidays, sale events or high-volume periods.

Once your order is confirmed, you will receive an order confirmation. We ship directly from our manufacturer in China.

DELIVERY TIMES

United States

Processing time: 1–3 business days (Monday–Friday).
Shipping time after dispatch: 5–8 business days (Monday–Friday).
Total estimated delivery time: 6–11 business days from placing your order.

Other countries

We also ship internationally. For destinations outside the United States, estimated shipping time is 7–12 business days after dispatch, in addition to the 1–3 business days needed for processing. Delivery times vary by destination and the courier network available in your region.

All delivery times are estimates, not guarantees. Delays may occur due to carrier capacity, customs processing, weather, public holidays, peak periods or other circumstances outside our control.

SHIPPING COSTS

Shipping is free on all orders, with no minimum order value.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and tracking link. Please allow a few business days for the first carrier scan and tracking updates to appear. For orders shipped to the United States, tracking may not update until the parcel is scanned in the United States.

If you cannot find your tracking email, please check your spam or junk folder. If you have not received tracking information or your order has not progressed after several days, please contact us and include your order number.

ADDRESS DETAILS

Please make sure your shipping address is complete and correct before submitting your order. The Cherry Club is not responsible for delays or failed delivery caused by incomplete or incorrect address details supplied by the customer.

CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

DELIVERY PROBLEMS

If tracking indicates a delivery problem or your parcel appears lost in transit, please contact us so we can investigate with the carrier. Please see our Refund Policy for information about damaged, incorrect or lost orders.